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FAQs

FAQs

How does digital download works? 

Once your order is complete, you'll receive a link to download the print to your computer, either via a popup window or (and) email. 

Then you can download it to your computer, and print it out with your home printer, print shops (Fedex, Wallgreens, etc), or online printing services(Vista).

This printable wall art is a digital product, so no physical product will be mailed. You will be able to download the print immediately once your order is complete.

Because the products we offer are digital downloads, no physical product will be shipped and the frame is not included. Colors may vary slightly due to different color monitors. 

 

Digital Download File Types

Your file will come inside a zip file, and may contain one or more of those sizes

4:5: For 8x10, 11x14, 16x20, 20x24 print sizes

2:3: For 4x6, 12x18, 20x30, 24x36 print sizes

1:1: For 8x8, 12x12, 24x24 print sizes

Original: For some artwork, the ratio doesn't fit into any sizes above, so you'll receive the original size as well.

For other frame sizes, you can crop the art to achieve your desired result. 

 

How long will my digital download be available?

You will be able to download your digital downloads as long as the product is available.   

 

Do you offer refunds?

Due to the nature of digital downloads, all sales are final. However, if there is an issue with your order, please contact us immediately. 

 

What is the largest I can print a digital file?

This is personal preference. I generally recommend printing at no larger than 24 inch. If you wish to make it larger than, you may experience quality loss when seeing it up close.

 

What is the copyright of digital downloads?

All products in this shop are for personal use only and copyrighted. No share or resale is allowed.

 

From where is the art in your shop?

Many of the art prints here are original artwork created by Kelin - creator behind Hydrangea Treehouse Blog.

Some other pieces are antiques or museum pieces around the world. 

 

I have a question not answered here.

You can contact us with any question! Submit your question at Contact Us.